Phil Libin, Evernote CEO – On Software Quality and Building a Better Evernote in 2014:
“There comes a time […] when it’s important to pause for a bit and look in rather than up. When it’s more important to improve existing features than to add new ones. More important to make our existing users happier than to just add more new users. […] Intentionally slowing down to focus on details and quality doesn’t come naturally to many of us. Despite this, the best product companies in the world have figured out how to make constant quality improvements part of their essential DNA. Apple and Google and Amazon and Facebook and Twitter and Tesla know how to do this. So will we.
[…] Since all Evernote employees are power users by definition, no one is more motivated to make Evernote better just for the sake of our own productivity and sanity. I’ve never seen people happier to just fix bugs.
[…] We understand that we have to maintain a high level of quality for the long term, if we want Evernote to be seen as a truly high-quality product.
[…] Our goal isn’t to have a product that’s just good enough that users rely on it despite its warts, it’s to have a world class product, built with solid technology and with a fit and finish worthy of our users’ love and loyalty.”
A great post, the likes of which I’d love to read from a lot more CEOs!