No guys, it's IT vs. End-Users
Chris Riley at aiim Capture – No guys, it's IT vs. End-Users:
"Avoid the end-users, create something they don't need. Involve the end-users, increase the deployment time.
[…] IT should once again be more cutting edge then their end-users. Solving problems end-users did not even know they had. By doing so transforming their value from a specialty in obscurity into a science of efficiency."