Gerry McGovern – The complexity-simplicity trade off:

“Many of the systems organizations give to their employees are usability monstrosities.

The reason for this is that senior management just doesn’t care. It has abdicated its responsibility when it comes to technology. It sits there listening to presentations about huge savings if only huge amounts of money are spent. It allocates the budget and walks away, because “it’s technology” and that’s too hard to understand for a senior manager.

The problem goes even deeper. Senior managers don’t care about their salaried employees’ time. I’ve been doing web consulting since 1994 and I have yet to meet a senior manager who really cared about making it easier for employees to do their jobs.”