Jack Vinson: Out of the Crisis - still relevant
Jack Vinson – Out of the Crisis - still relevant:
“Deming repeats the main mantra over and over: Management owns the system. It is the system that generates the results. If those results are unacceptable, it is management’s responsibility to investigate and improve the system. Repeatedly. This is continuous improvement and is the only way to survive. Management should not pin the blame on their employees, the equipment, their suppliers, their customers, the weather, or anything else. Management are responsible. Period.”