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Tim Strehle’s links and thoughts on Web apps, managing software development and Digital Asset Management, since 2002.
2013-04-25

David Lieb: Cognitive Overhead, Or Why Your Product Isn’t As Simple As You Think

David Lieb – Cognitive Overhead, Or Why Your Product Isn’t As Simple As You Think:

“Put your user in the middle of your flow. Make them press an extra button, make them provide some inputs, let them be part of the service-providing, rather than a bystander to it. If they are part of the flow, they have a better vantage point to see what’s going on.

[…] If your user has to wonder, “So, did it work?” you’ve failed. Walk people through using your product like a magician leads the audience through an illusion.”

Thu, 25 Apr 2013 21:40:16 +0000