Kategorie: Tim’s Weblog
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Creating a Company Culture that Thrills Customers at WP Engine
Jason Cohen – Creating a Company Culture that Thrills Customers at WP Engine: “You can train someone how DNS works, but you can’t train someone to naturally have empathy for a customer. […] Driving this completely home, looping in the points above, we won’t be successful if we say, “We want revenues to go up,…
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Michael Lopp: Stables and Volatiles
Michael Lopp – Stables and Volatiles: “Your Stables are there to remind you about reality and to define process whereby large groups of people can be coordinated to actually get work done. Your Stables bring predictability, repeatability, credibility to your execution, and you need to build a world where they can thrive. Your Volatiles are…
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On Being A Senior Engineer
John Allspaw – On Being A Senior Engineer: “In any project, the designers, product managers, operations engineers, developers, and business development folks all have goals and perspectives, and mature engineers realize that those goals and views may be different. They understand this so that they can navigate effectively in the work that they do. Being…
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Attitude Matters Too
Eric Steven Raymond in The Art of Unix Programming – Attitude Matters Too: “When you see the right thing, do it — this may look like more work in the short term, but it’s the path of least effort in the long run. If you don’t know what the right thing is, do the minimum…
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Why do people let themselves get overwhelmed at work?
David Allen – Why do people let themselves get overwhelmed at work?: “People tend to both over-commit and to be inefficient. Few people know exactly how much work they actually have, and therefore must take everything on that they think about and that others ask them to do.” (Via Jack Vinson.)