Tim’s Weblog Tim's Weblog
Tim Strehle’s links and thoughts on Web apps, managing software development and Digital Asset Management, since 2002.

Empathy: The Web Professional's Greatest Skill

Gerry McGovern at CMS Wire – Empathy: The Web Professional's Greatest Skill:

“One very interesting technique Tomer uses to combat ‘stay in the building’ syndrome he calls Field Fridays. “Field Fridays are an excellent opportunity for software engineers to meet users face to face, see how they use their products, and learn about their behavior. During these events, a team of engineers moderates 20-minute interview sessions with real users, speed dating style, on a Friday morning once a month.”

Mon, 29 Oct 2012 14:12:29 +0000