An interview by Jane Zupan on the Nuxeo Content Geeks blog – Is 2012 the Year of User Experience in ECM?:

“In the not-too-distant past, user experience (UX) was considered an annoying afterthought for enterprise application development and deployment. User adoption was often disappointing, and the disconnect between business and IT seemed like a deep chasm. In recent years, easy access to technology solutions such as Flickr, Dropbox, Google Docs, and mobile apps that require no reading of manuals or training, has changed the mindset of technology users.”

Jill Hart: “Today, we have multiple generations of people using technology, and users have much more confidence. If they're not able to complete a task, they realize that the problem isn't them, it's the poorly designed system they're trying to use.

[…] Listen to what customers have to say EARLY in the design process. Do some paper prototyping – put together some easy mockups of what your research has indicated that people want.

[…] No matter how I look at content management, in the absence of effectiveness and ease of use, the business value of the system cannot reach its full potential. This applies to any enterprise application.”