Kategorie: Tim’s Weblog

Seth Godin – Who’s responsible for service design?: „Make it easy for complaints (and compliments) about each decision to reach the designer (and her boss). In my experience, most of the problems are caused by ignorance and isolation, not incompetence or a lack of concern.“

Jason Fried at Inc. – Why I Run a Flat Company: „What we learned is that adding a dedicated manager and creating a hierarchy is not the only way to create structure. Instead, we decided to let the team be entirely self-managed. There’s still a team leader, but that role rotates among the team every…