Brad Feld on a Steve Jobs quote – Start With Customer Experience:

"I believe very strongly in the consumerization of IT – namely the notion that innovation in software is now being driven by consumer applications, and correspondingly by consumers, not by enterprise IT organizations and enterprise software vendors. If you accept this, it means that if you are working on enterprise applications, you also need to be obsessed with the customer experience.

[…] I completely buy the premise that the consumer experience trumps all technical decisions in any context."