Joel Spolsky at Inc. – When and How to Micromanage:
"I care. Ryan cares. Our staffs care. The venue manager might care but doesn't know enough. The AV people he hired? Sometimes, they officially Don't Care, Don't Know How to Do Their Job, and Really Just Want to Go on Break. And the minute you cross that line, from the people who care to the people who want to go home, that's when you have to micromanage. You have to check in on people and inspect their work and sign contracts in blood demanding that if the Wi-Fi isn't perfect, it'll be free."