Irina Guseva et al. – Things We Hate About Content Management:

"Interfaces need a comfortable lived in feel. Content management is something people work with every day, it is their interface to their job. You meet people who hate the interface, and that makes their work a heap of pain. I have seen people who describe the 44 clicks it takes to insert an image. You have a responsibility to these people, to make them love the content and make the tool disappear.

[…] “Power users” (those who use it all day long) of CMSs needed to have a “Desktop” experience. What does Desktop Experience mean? Well, it doesn’t really have to be on the desktop – these days it is perfectly possible to get very close to a hitherto Desktop experience in a browser or similar. these are qualities: very low latency from action to response, no page refreshes, modal and modal-less dialog boxes as appropriate, “push” notification."