7 Questions to Evaluate SaaS
Alistair Croll at GigaOM – 7 Questions to Evaluate SaaS:
"With software as a service, the focus has become whether the tool is good enough on day one and how well it will adapt over time.
[…] How effectively can your users accomplish their goals? How many cases-per-minute or entries-per-day can workers do, and how many errors do they make?"