Tim’s Weblog Tim's Weblog
Tim Strehle’s links and thoughts on Web apps, managing software development and Digital Asset Management, since 2002.
2009-01-16

"You have to treat your employees like customers"

Matt Linderman at Signal vs. Noise – "You have to treat your employees like customers":

"Over the years, whenever reporters would ask him the secret to Southwest’s success, Mr. Kelleher had a stock response. “You have to treat your employees like customers,” he told Fortune in 2001. “When you treat them right, then they will treat your outside customers right. That has been a powerful competitive weapon for us.”"

Fri, 16 Jan 2009 10:41:47 +0000