Ephraim Schwartz at InfoWorld - IM as a unified collaboration platform:

"We all know that IM (instant messaging) is a tremendous time-saver, allowing you to make fewer phone calls, answer fewer voice mails, and send and receive fewer e-mails. So when I spoke with Dave Marshak, director of IBM Lotus collaboration technology, on the occasion of the upcoming release of Lotus Sametime 7.5, I wanted to know what’s next: How will IM’s collaborative capabilities be extended once the enterprise adopts it?"