Toby Ward - The new intranet: wikis and RSS?:
"Knowledge is shared and managed every day in every organization – it’s just not managed very well. And effective knowledge management is more than just a plug-and-play off-the-shelf software such as document management – effective knowledge management depends on highly collaborative and sharing employees who are supported with the right tools and highly defined processes.
But let’s not confuse the intranet with a wiki. The intranet is all-encompassing; the wiki is just a tool or even an emerging platform. Wiki software is not the new intranet platform. An intranet requires too much integration and networking. The wiki may however evolve into one of the most important employee collaboration tools on the intranet, but it’s hard to imagine it replacing a search engine or a content management system."