Jakob Nielsen's Ten Steps for Cleaning Up Information Pollution:

• 1. Don't check your email all the time.
• 2. Don't use "reply to all" when responding to email.
• 3. Write informative subject lines for your email messages.
• 4. Create a special email address for personal messages and newsletters.
• 5. Write short.
• 6. Avoid IM unless real-time interaction will truly add value to the communication.
• 7. Answer common customer questions on your website using clear and concise language.
• 8. User test your intranet.
• 9. Don't circulate internal email to all employees; instead put the information on the intranet.
• 10. Establish a company culture in which it's okay not to respond to email immediately.