Jahr: 2012

Dustin Curtis – RIM’s Failed Hail Mary: “Instead, they released something uninspiring, uninteresting, and unfinished. That no one at RIM had the guts and authority to recognize the seriousness of their situation–the company is literally dying!–and say, “Hey, maybe we should wait until BlackBerry 10 is awesome before we release it,” is an ultimate demonstration…

Scott Adams – Dilbert comic strip for 05/07/2012: “Every user we talked to was an idiot, and their dumb suggestions ruined our product.”

Bassam Tarazi – The Accountability Effect [PDF]: “We in the West live at an unprecedented time in human history. Our world is filled with mass consumption and physical comforts that would make someone from a previous century fall over with disbelief. […] The word “can’t” does not have the same clout it once did. You…

Jon Udell – Owning Your Words: Personal Clouds Build Professional Reputations: “So now blogs do have forum-style comments which concentrate discussion but recreate the original problems: attenuation of identity, loss of ownership of data. Could we have the best of both worlds? Here’s how it might work. I want to participate in a comment thread…

Aaron Levie – The Simplicity Thesis: “A fascinating trend is consuming Silicon Valley and beginning to eat away at rest of the world: the radical simplification of everything. […] Any service putting the burden on end users to string together multiple applications to produce the final working solution should consider its days numbered. Any product…

Rob Markey at Harvard Business Review – Transform Your Employees into Passionate Advocates: “When frontline employees and managers hear directly from customers — when they see how customers scored their experience, when they hear what went right and wrong in the customer’s own words — the effect is dramatic. Applause in the form of positive…

Valve’s Handbook for new employees [PDF]: “As individuals we tend to gravitate toward projects that have a high, measurable, and predictable return for the company. So when there’s a clear opportunity on the table to succeed at a near-term business goal with a clear return, we all want to take it. […] This sounds like…

Seth Godin – If you think that’s what we want, why don’t you give it to us?: “So the marketer brags about how tasty the food on the airplane is, or how reliable the cell phone service is or how magically transporting the aromatherapy of the soap is–and then someone else, someone under different pressures…

Marco Arment – Time and taste: “Time is twofold: nobody can time-travel to launch a product in the past, and nobody can change how they’ve allocated their time in the past. […] And no matter how much Samsung, HTC, Amazon, or Google want to offer high-quality platform software, rich app ecosystems, and well-stocked digital media…

David Heinemeier Hansson at Signal vs. Noise – Making shit work is everyone’s job: “You can have […] programmers who cry for operations to make their slow code run on time, operations people who refuse to answer customer complaints from their network outage, and on and on. Once the mentality cements, everything is eventually someone…