{"id":988,"date":"2007-10-01T00:00:00","date_gmt":"2007-09-30T22:00:00","guid":{"rendered":"https:\/\/wwwneu.strehle.de\/tim\/weblog\/archives\/2007\/10\/01\/926\/"},"modified":"2007-10-01T00:00:00","modified_gmt":"2007-09-30T22:00:00","slug":"926","status":"publish","type":"post","link":"https:\/\/www.strehle.de\/tim\/weblog\/archives\/2007\/10\/01\/926\/","title":{"rendered":"Pressure to grow?"},"content":{"rendered":"<p>Jason Fried &#8211; <a href=\"http:\/\/www.37signals.com\/svn\/posts\/625-ask-37signals-pressure-to-grow\" title=\"Ask 37signals: Pressure to grow? - (37signals)\">Ask 37signals: Pressure to grow?<\/a>:<\/p>\n<p>&#8222;We\u2019ve intentionally set up our business so our headcount doesn\u2019t need to grow linearly with our key business metrix. We\u2019ve put self-serve at the core of our company. Self serve sign up, self serve upgrade, self serve downgrade, self serve cancellation.<\/p>\n<p>We\u2019ve been constantly tweaking the UIs for the apps to make them even more self sufficient. By making things clearer and simpler we make help\/support less necessary. We\u2019re obviously here to help people when they need help, but we\u2019ve seen significant growth in our customer base without significant growth in customer service requests. This is the biggest payoff of simplicity and clarity.&#8220;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Jason Fried &#8211; Ask 37signals: Pressure to grow?: &#8222;We\u2019ve intentionally set up our business so our headcount doesn\u2019t need to grow linearly with our key business metrix. We\u2019ve put self-serve at the core of our company. Self serve sign up, self serve upgrade, self serve downgrade, self serve cancellation. We\u2019ve been constantly tweaking the UIs [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_share_on_mastodon":"0"},"categories":[1],"tags":[],"class_list":["post-988","post","type-post","status-publish","format-standard","hentry","category-weblog"],"share_on_mastodon":{"url":"","error":""},"_links":{"self":[{"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/posts\/988","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/comments?post=988"}],"version-history":[{"count":0,"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/posts\/988\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/media?parent=988"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/categories?post=988"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/tags?post=988"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}