{"id":1827,"date":"2016-02-08T00:00:00","date_gmt":"2016-02-07T23:00:00","guid":{"rendered":"https:\/\/wwwneu.strehle.de\/tim\/weblog\/archives\/2016\/02\/08\/1587-2\/"},"modified":"2016-02-08T00:00:00","modified_gmt":"2016-02-07T23:00:00","slug":"1587-2","status":"publish","type":"post","link":"https:\/\/www.strehle.de\/tim\/weblog\/archives\/2016\/02\/08\/1587-2\/","title":{"rendered":"Gerry McGovern: If the customer really was king"},"content":{"rendered":"<p>Gerry McGovern \u2013 <a href=\"http:\/\/www.gerrymcgovern.com\/new-thinking\/if-customer-really-was-king\">If the customer really was king<\/a>:<\/p>\n<p>\u201cAre the most powerful people in your organization those who interact most with your current customers? Are these people the most respected and highest paid?<\/p>\n<p>[\u2026] The customer isn\u2019t just king in a digital economy; the customer is dictator. Those organizations that deliver an excellent experience to current customers will thrive. Those that don\u2019t will wither.<\/p>\n<p>[\u2026] The old model ethos is that the organization is there to support management. The top of the hierarchy is not the customer; it is senior management. [\u2026] Their focus is on pleasing their managers, not pleasing their customers.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Gerry McGovern \u2013 If the customer really was king: \u201cAre the most powerful people in your organization those who interact most with your current customers? Are these people the most respected and highest paid? [\u2026] The customer isn\u2019t just king in a digital economy; the customer is dictator. Those organizations that deliver an excellent experience [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_share_on_mastodon":"0"},"categories":[1],"tags":[],"class_list":["post-1827","post","type-post","status-publish","format-standard","hentry","category-weblog"],"share_on_mastodon":{"url":"","error":""},"_links":{"self":[{"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/posts\/1827","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/comments?post=1827"}],"version-history":[{"count":0,"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/posts\/1827\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/media?parent=1827"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/categories?post=1827"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/tags?post=1827"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}