{"id":1593,"date":"2012-11-28T00:00:00","date_gmt":"2012-11-27T23:00:00","guid":{"rendered":"https:\/\/wwwneu.strehle.de\/tim\/weblog\/archives\/2012\/11\/28\/1540\/"},"modified":"2012-11-28T00:00:00","modified_gmt":"2012-11-27T23:00:00","slug":"1540","status":"publish","type":"post","link":"https:\/\/www.strehle.de\/tim\/weblog\/archives\/2012\/11\/28\/1540\/","title":{"rendered":"Creating a Company Culture that Thrills Customers at WP Engine"},"content":{"rendered":"<p>Jason Cohen \u2013 <a href=\"http:\/\/wpengine.com\/2012\/11\/creating-a-company-culture-that-thrills-customers-at-wp-engine\/\">Creating a Company Culture that Thrills Customers at WP Engine<\/a>:<\/p>\n<p>\u201cYou can train someone how DNS works, but you can\u2019t train someone to <strong>naturally have empathy for a customer<\/strong>.<\/p>\n<p>[\u2026] Driving this completely home, looping in the points above, we won\u2019t be successful if we say, \u201cWe want revenues to go up, therefore we\u2019ll make customers happy.\u201d Rather, we\u2019ll be successful if we say, \u201cWe want customers to be successful, and we trust that revenue will go up as a side-effect.\u201d<\/p>\n<p>If you can\u2019t train attitude, then you have to hire for attitude.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Jason Cohen \u2013 Creating a Company Culture that Thrills Customers at WP Engine: \u201cYou can train someone how DNS works, but you can\u2019t train someone to naturally have empathy for a customer. [\u2026] Driving this completely home, looping in the points above, we won\u2019t be successful if we say, \u201cWe want revenues to go up, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_share_on_mastodon":"0"},"categories":[1],"tags":[],"class_list":["post-1593","post","type-post","status-publish","format-standard","hentry","category-weblog"],"share_on_mastodon":{"url":"","error":""},"_links":{"self":[{"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/posts\/1593","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/comments?post=1593"}],"version-history":[{"count":0,"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/posts\/1593\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/media?parent=1593"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/categories?post=1593"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/tags?post=1593"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}