{"id":1541,"date":"2012-05-03T00:00:00","date_gmt":"2012-05-02T22:00:00","guid":{"rendered":"https:\/\/wwwneu.strehle.de\/tim\/weblog\/archives\/2012\/05\/03\/1486\/"},"modified":"2012-05-03T00:00:00","modified_gmt":"2012-05-02T22:00:00","slug":"1486","status":"publish","type":"post","link":"https:\/\/www.strehle.de\/tim\/weblog\/archives\/2012\/05\/03\/1486\/","title":{"rendered":"Transform Your Employees into Passionate Advocates"},"content":{"rendered":"<p>Rob Markey at Harvard Business Review \u2013 <a href=\"http:\/\/blogs.hbr.org\/cs\/2012\/01\/transform_your_employees_into.html\">Transform Your Employees into Passionate Advocates<\/a>:<\/p>\n<p>\u201cWhen frontline employees and managers hear directly from customers \u2014 when they see how customers scored their experience, when they hear what went right and wrong in the customer&#8217;s own words \u2014 the effect is dramatic. Applause in the form of positive feedback inspires them to keep up the good work. Criticism often inspires employees to improve their performance on their own or to seek additional coaching so they can do better next time.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Rob Markey at Harvard Business Review \u2013 Transform Your Employees into Passionate Advocates: \u201cWhen frontline employees and managers hear directly from customers \u2014 when they see how customers scored their experience, when they hear what went right and wrong in the customer&#8217;s own words \u2014 the effect is dramatic. Applause in the form of positive [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_share_on_mastodon":"0"},"categories":[1],"tags":[],"class_list":["post-1541","post","type-post","status-publish","format-standard","hentry","category-weblog"],"share_on_mastodon":{"url":"","error":""},"_links":{"self":[{"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/posts\/1541","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/comments?post=1541"}],"version-history":[{"count":0,"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/posts\/1541\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/media?parent=1541"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/categories?post=1541"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/tags?post=1541"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}