{"id":1327,"date":"2010-04-08T00:00:00","date_gmt":"2010-04-07T22:00:00","guid":{"rendered":"https:\/\/wwwneu.strehle.de\/tim\/weblog\/archives\/2010\/04\/08\/1265\/"},"modified":"2010-04-08T00:00:00","modified_gmt":"2010-04-07T22:00:00","slug":"1265","status":"publish","type":"post","link":"https:\/\/www.strehle.de\/tim\/weblog\/archives\/2010\/04\/08\/1265\/","title":{"rendered":"Pain Driven Design"},"content":{"rendered":"<p>Laura Klein \u2013 <a href=\"http:\/\/usersknow.blogspot.com\/2010\/04\/pain-centered-design.html\">Pain Driven Design<\/a>:<\/p>\n<p>&#8222;You see, no matter how much you love your product, unless it\u2019s perfect, it\u2019s causing pain to somebody. I\u2019m sure it\u2019s not on purpose. You\u2019re not a monster. But something about your product is confusing or hard to use, and it\u2019s driving at least one of your customers nuts.<\/p>\n<p>Again, examine them. Find out when they feel the most pain while using your product. Watch brand new people use your product to see how much pain it takes to learn. Watch old customers use your product to figure out what weird workarounds they&#8217;ve created to avoid the pain that you\u2019re causing them.<\/p>\n<p>Find all the pain points. Then come up with devastatingly clever ways to fix them.&#8220;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Laura Klein \u2013 Pain Driven Design: &#8222;You see, no matter how much you love your product, unless it\u2019s perfect, it\u2019s causing pain to somebody. I\u2019m sure it\u2019s not on purpose. You\u2019re not a monster. But something about your product is confusing or hard to use, and it\u2019s driving at least one of your customers nuts. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_share_on_mastodon":"0"},"categories":[1],"tags":[],"class_list":["post-1327","post","type-post","status-publish","format-standard","hentry","category-weblog"],"share_on_mastodon":{"url":"","error":""},"_links":{"self":[{"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/posts\/1327","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/comments?post=1327"}],"version-history":[{"count":0,"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/posts\/1327\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/media?parent=1327"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/categories?post=1327"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/tags?post=1327"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}