{"id":1169,"date":"2009-01-16T00:00:00","date_gmt":"2009-01-15T23:00:00","guid":{"rendered":"https:\/\/wwwneu.strehle.de\/tim\/weblog\/archives\/2009\/01\/16\/1107\/"},"modified":"2009-01-16T00:00:00","modified_gmt":"2009-01-15T23:00:00","slug":"1107","status":"publish","type":"post","link":"https:\/\/www.strehle.de\/tim\/weblog\/archives\/2009\/01\/16\/1107\/","title":{"rendered":"&#8222;You have to treat your employees like customers&#8220;"},"content":{"rendered":"<p>Matt Linderman at Signal vs. Noise \u2013 <a href=\"http:\/\/www.37signals.com\/svn\/posts\/1080-you-have-to-treat-your-employees-like-customers\">&#8222;You have to treat your employees like customers&#8220;<\/a>:<\/p>\n<p>&#8222;Over the years, whenever reporters would ask him the secret to Southwest\u2019s success, Mr. Kelleher had a stock response. \u201cYou have to treat your employees like customers,\u201d he told Fortune in 2001. \u201cWhen you treat them right, then they will treat your outside customers right. That has been a powerful competitive weapon for us.\u201d&#8220;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Matt Linderman at Signal vs. Noise \u2013 &#8222;You have to treat your employees like customers&#8220;: &#8222;Over the years, whenever reporters would ask him the secret to Southwest\u2019s success, Mr. Kelleher had a stock response. \u201cYou have to treat your employees like customers,\u201d he told Fortune in 2001. \u201cWhen you treat them right, then they will [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_share_on_mastodon":"0"},"categories":[1],"tags":[],"class_list":["post-1169","post","type-post","status-publish","format-standard","hentry","category-weblog"],"share_on_mastodon":{"url":"","error":""},"_links":{"self":[{"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/posts\/1169","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/comments?post=1169"}],"version-history":[{"count":0,"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/posts\/1169\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/media?parent=1169"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/categories?post=1169"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.strehle.de\/tim\/wp-json\/wp\/v2\/tags?post=1169"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}