Laurence Hart – Chaos Reigns at Content Management Vendors:

“Cloud had been dismissed before, as clients hadn’t been asking for the cloud. Customers hadn’t asked because they determined that the legacy vendors were the wrong people to ask.

[…] It wasn’t until last year that they started to realize that a SaaS service was what was truly needed. […] Customers view these offerings as “me too” capabilities that validate the approach of the EFSS vendors.”