Ralph Windsor – The Rise and Fall of the Imperial Enterprise DAM:

“The problems of each group of users are too diverse for one single solution to be able to answer them all. What invariably happens is either the software becomes bloated and buggy as conflicting needs clash with each other and the developers try to resolve them with numerous options and settings which in turn require skilled engineers to alter, or requests to make amendments are ignored as not being sufficiently important to justify the hassle and cost.

[…] I would still avoid the typical reductionist IT tendency to over-rationalize and generate numerous unplanned productivity problems just because it seems like a neat and tidy thing to do.”